The Problem - Data Recovery Clients are Ignorant of Data Recovery Industry Practices, and the Industry Knows It
Let's face the facts about the situation most people are in when it comes to data recovery:
- It's usually an emergency, and someone's in trouble, and someone's job, marriage, division or business may be on the line.
- Most people who experience data loss and require the services of a data recovery lab have not kept up-to-date with industry developments, and do not know which companies are the good ones, and which companies are the bad ones. Quite often, clients will choose the first company that shows up in a Google search, send in their drive, and ask questions later. Using an independent reseller provides clients with the chance to discuss the success and failure rates of several companies based on real-world drives.
"Quite often, clients will choose the first company that shows up in a Google search, send in their drive, and ask questions later."
Asking questions later, which is what most data recovery companies encourage clients to do, can lead to higher prices. This practice is so prevalent that Transparen Corporation has had great difficulty identifying any labs that would provide high quality data recovery services on a fixed-fee basis that are affordable to consumers. Often, labs would claim to provide this, and then change their prices once they received actual drives.
Clients can do better by finding a local reseller who provides access to Transparen's data recovery lab service. Of course such a reseller will get a commission. But usually, if the clients went straight to other data recovery labs, they end up paying the same price or more (usually MUCH more). Why? Because Transparen's pricing agreement with the retailer is made on a non-emergency basis, while clients seeking out their own relationships with data recovery companies have an emergency to solve, so they act emotionally and have a very bad negotiating position.
At the same time, resellers can add value by providing a service component that other data recovery labs are not interested in providing. For instance:
- Packaging drives properly & handling any cross-border shipping issues
- Doing initial evaluation to see if the drive is really broken
- Monitoring Transparen's performance to ensure that it meets acceptable quality standards
The "Client-Reseller" Relationship
Clients contract with Transparen just as they would with a typical data recovery lab, and Transparen takes care of the rest according to an established procedure. Through its partnerships, Transparen can provide emergency and quick turn-around service, and has negotiated with suppliers for faster turn-around and much better discounts than end-clients would obtain, and it is through discounts that the service is provided profitably. Through its experience as a reseller, and ongoing experience as more and more drives are sent to Transparen, clients are routed to the data recovery labs which best suit their needs, and which provide the appropriate level of service, but which have passed certain minimum qualifications, have good reputations in the industry, and which consistently provide the kinds of results that Transparen's clients demand.
Not For Everybody
Of course, a professional data recovery service is not always needed, especially in certain situations such as:
- if the data is not important
- if there is no budget to perform a professional data recovery
- if nothing bad will happen if the data recovery fails permanently
- if there is a recent backup that is sufficient for disaster recovery without requiring further data recovery (this is the best reason)
Next Step: Try our free online estimate.
